If you buy from a dealer (it`s more common), they`ll have included the service contract/guarantees you purchased, but they probably aren`t related to your account or business yet. Collect copies of the list of packages, invoices and/or vouchers provided with the equipment. The dealer often sends the buyer an email with the support identifiers. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (whoever makes the purchase) to browse their emails. then… (record broken)… Call HP. Scan the invoice or packaging list indicating your purchase (or, ideally, the support contract), then call HPE. They will probably ask you to email them a copy of your document. If you buy directly from HPE, support agreements are registered with your company and your HPE account.

You should be good at it, but remember that your employees create HPE accounts and also assign them the support agreement. I don`t know what SAID is, where and how to get it. If you use an HP software product, you need to have that reference and why they don`t get in touch with your software sales team, maybe they know anything about it. I support many companies that use Hewlett Packard Enterprise servers like ML360s, DL380s, StoreServ and Blades. This permission applies to HPE patches. For more information on checking and understanding which permissions are related to your HPE Passport account, see My Patch Permissions. Without exception, my biggest problem with these servers is getting the support that was paid for, especially when the servers are a few years old and the original computer person has moved. I understand that you need to prove your guarantee of a hardware replacement, but downloading firmware updates and preventing security fixes is ridiculous.

Be friendly with your future me and your colleagues and have your contracts and guarantees sorted as quickly as possible before you need them. A unique identifier for each customer who has entered into a distribution and cleaning agreement with HP, which covers the product support under this reference. For some products, you must have the right to access their downloads, your knowledge and their tools. You get this privilege in two ways: it`s just a reference ID under which you`re recognized by HP, for all your product sales, contracts, contracts and support. ! ! I`m in trouble like you. Have you received any answers to your problem?.